Terms &
Conditions.

1. The agreement

These Terms & Conditions (the “Terms”) govern services provided by PolishWeb (“PolishWeb,” “we,” “us,” or “our”) to the customer identified in an accepted proposal, order, invoice, or payment page (“you” or “Client”). “PolishWeb” means the legal entity identified as the service provider on that accepted document. The proposal, selected plan, invoice, and these Terms together are the “Agreement.” If they conflict, the proposal or invoice controls for the specific service, price, and term stated there.

You accept this Agreement when you sign or otherwise approve a proposal, authorize or make a payment, request us to begin paid work, or use the delivered services—whichever happens first. If you act for a business, you confirm that you have authority to bind it. A free homepage concept is not a paid-service agreement and creates no obligation for either party unless and until we accept your order.

Business use only. The Services are offered solely for business and commercial purposes. By entering into this Agreement, you confirm that you are acquiring the Services primarily for your business and not for personal, family, or household purposes. Nothing in these Terms limits rights that applicable law does not allow us to limit.

2. Services and scope

We will provide the services described in the applicable plan or written proposal with reasonable skill and care. Unless expressly included in writing, a standard plan covers one business website with up to five standard pages, basic hosting and security measures, a contact form, basic search-engine setup, domain connection, routine maintenance, and up to 30 minutes of minor content updates per calendar month.

“Minor content updates” means small edits to existing copy, images, business details, or page elements. New pages, redesigns, custom development, copywriting, ecommerce, booking, payments, integrations, migrations, advanced SEO, accessibility remediation, photography, legal compliance work, and work exceeding the included time are outside scope. We may quote them separately and will not begin them without your approval.

Dates and launch estimates are good-faith targets, not guarantees. We may use employees, contractors, hosting providers, and other suppliers to provide the services.

3. Your responsibilities

You must provide accurate, complete, timely content, access, approvals, and decisions needed for the work; keep backups of materials you supply; and review the website before launch. You are solely responsible for the legality, accuracy, ownership, permissions, and regulatory compliance of your business, products, services, claims, content, customer data, and website use. This includes required notices, privacy practices, consent, accessibility, advertising, tax, employment, industry, and consumer-protection obligations.

You must not provide material that infringes another person’s rights, is unlawful, harmful, deceptive, or violates a third party’s terms. You will maintain all required domain, email, payment-provider, booking-provider, and third-party accounts unless we agree otherwise in writing. You are responsible for keeping your contact and billing information current.

4. Fees, term, renewal, and suspension

Fees, billing currency, and the initial commitment are those shown on your accepted plan, proposal, or invoice. Current standard Monthly and Annual plans have a 12-month initial commitment; the current 2-Year plan has a 24-month initial commitment. Annual and 2-Year plans are billed upfront for their initial term; monthly plans are billed monthly. The first payment is due before full website work begins. All fees are non-refundable except where required by applicable law or expressly stated in writing.

After the initial commitment, the service continues month-to-month at the then-current monthly rate unless either party gives at least 30 days’ written notice before the next billing date. We may change fees or these Terms for a renewal period by giving at least 30 days’ notice. Taxes, payment processing charges, third-party charges, and work outside scope are additional unless stated otherwise.

Amounts not paid when due may accrue interest at 1.5% per month (18% per year) or the maximum lawful rate, whichever is lower. If payment is overdue, we may pause work, restrict access, suspend the website or related services, and recover reasonable collection costs. Suspension does not waive amounts due or extend the initial commitment.

5. Changes, feedback, delays, and launch

Each project includes two review rounds for each agreed deliverable unless the proposal says otherwise. Feedback must be consolidated, specific, and provided by the deadline we give. Requests that change an approved direction, arrive after approval, or exceed the two included rounds may require a revised timeline and additional fee. We may treat a deliverable as approved if you do not provide written feedback within 10 business days of delivery.

If you do not provide required materials, feedback, access, or approvals within 14 days of our request, we may move the work to our standard queue, revise the schedule, charge reasonable restart or storage fees, or close the project. We may launch after your written approval, or when reasonably necessary to meet an agreed launch date after we have asked for approval. You are responsible for a final review of all content and functionality before launch.

6. Ownership, domains, and access

You retain ownership of materials you provide. You grant us a non-exclusive, worldwide, royalty-free licence to use, reproduce, modify, and display those materials only as needed to provide, maintain, and support the services. You confirm that you have the rights needed to grant this licence.

Once all amounts owing are paid, you receive a non-exclusive licence to use the final website deliverables for your business. PolishWeb retains all rights in its pre-existing materials, tools, code, templates, processes, know-how, and general improvements. Third-party materials remain subject to their own licences. Unless your written order says otherwise, editable source files, reusable templates, development tools, and internal systems are not included.

Your domain remains yours when it is registered in your name and account. When service ends and all amounts owing are paid, we will keep the website live through the end of the paid billing period, then hosting and maintenance end. If you request it within 30 days after service ends, we will provide one export of the final published website files and your supplied content in a then-current commonly used format. The export excludes PolishWeb tools, reusable templates, internal systems, development files, third-party licensed materials, and services that cannot be transferred. You are responsible for any third-party transfer, renewal, replacement hosting, or migration charges. We are not responsible for lost functionality, rankings, email, data, or downtime caused by a transfer or a third-party provider.

7. Client website data

If, in providing the Services, we access or process personal information on behalf of the Client through the Client’s website, the Client remains responsible for its privacy notices, lawful collection and use, consent, and responses to individuals. We will use that information only as reasonably necessary to provide the Services, apply reasonable safeguards, and may use service providers that are needed to operate the Services. The Client must not provide us with sensitive personal information unless we have agreed in writing to the specific processing and safeguards required.

8. Disclaimers and third parties

Except as expressly stated in this Agreement, the services and deliverables are provided “as is” and “as available.” To the fullest extent permitted by law, we disclaim all warranties, conditions, representations, and guarantees, whether express, implied, statutory, or otherwise, including merchantability, fitness for a particular purpose, non-infringement, availability, security, error-free operation, and results.

We do not guarantee traffic, leads, sales, rankings, search-engine indexing, conversion rates, uninterrupted availability, recovery from outages, or that a website will satisfy every legal or technical requirement. Search engines, browsers, platforms, payment processors, hosts, registrars, integrations, and other third parties are outside our control. Their acts, omissions, policy changes, security incidents, outages, and charges are not our responsibility.

9. Liability, indemnity, and claims

To the fullest extent permitted by law, PolishWeb will not be liable for indirect, incidental, special, exemplary, punitive, or consequential losses, or for lost profits, revenue, goodwill, data, opportunities, business interruption, or cost of substitute services, even if advised of their possibility.

To the fullest extent permitted by law, PolishWeb’s total aggregate liability arising from or related to the Agreement will not exceed the fees you paid to PolishWeb for the affected services in the three months before the event giving rise to the claim. Nothing in these Terms limits liability that cannot lawfully be excluded or limited.

You will defend, indemnify, and hold harmless PolishWeb and its personnel from third-party claims, losses, liabilities, and reasonable costs (including legal fees) arising from your content, materials, instructions, business, products, services, breach of this Agreement, or unlawful use of the services. You must notify us promptly of any claim and allow us reasonable control of its defence.

10. General terms

Either party may terminate for material breach if the breach is not cured within 14 days after written notice, where it can be cured. We may terminate or suspend immediately for non-payment, unlawful conduct, a security risk, abuse of personnel, or a breach that cannot be cured. On termination, all accrued fees remain payable; prepaid fees are not refunded except where required by law. Sections intended to survive—including payment, ownership, disclaimers, liability, indemnity, and general terms—survive termination.

We may use your business name, logo, and public website in our portfolio and marketing unless you opt out in writing. Neither party is liable for delay caused by events beyond reasonable control, including internet or provider failures, labour disputes, natural events, government action, or cyberattacks.

This Agreement is governed by the laws of British Columbia and the federal laws of Canada applicable there, without regard to conflict-of-law rules. The courts located in British Columbia have exclusive jurisdiction, except where applicable law gives you a non-waivable right to another forum. You may not assign this Agreement without our written consent; we may assign it in connection with a reorganization, financing, or sale of our business. If a term is unenforceable, it will be limited to the minimum extent necessary and the rest remains effective. This Agreement is the entire agreement and may be changed only by a written agreement or a notice of updated Terms that applies to a renewal period.